FAQ

Unfortunately, Square does not currently allow for the use of the online gift cards on our website. Online gift cards must be redeemed in store.

Yes! All our vegan doughnuts are made without any dairy, eggs, or animal by-products. Our sugar is kosher, we do our best to avoid cross contamination, but we do use dairy, eggs and other animal products in our regular doughnuts.

Yes, and you can now order right here on our website! Go to the shop page to make your selection and view the weekly menu. For orders under 6 or over 4 dozen, or for any other questions please call the shop (Broadway 204-615-0802 or Taylor 204-477-1276) or email wpgdoughnuts(at)gmail.com. If you are looking for specific flavours, we will do our best but since we make everything in house we don’t always have everything on hand at all times.

Yes! We make a gluten friendly and vegan (dairy free) doughnut at least once a week, usually on Friday or Saturday. Check out our shop page for the menu for the week.

We say gluten friendly and not free because we fry the doughnuts in the same oil, and we do use wheat in the kitchen so unfortunately we cannot make any guarantees these are suitable for those with severe sensitivities.

We have one fryer, and do not have any space for another (our kitchen is smaller than you might think). Because we make all the doughnuts at the same time, and fry within the same time, so they are ready around opening at 7or8am, it is extremely impractical for us to change the oil in between frying (it takes a couple hours for it to cool enough to filter, and about 30 minutes to heat to the correct temp).

And because we cycle through regular, vegan and gluten friendly doughnuts, having separate oil is just not practical. We did try frying gluten friendly in a separate pot of oil, and it just didn’t work out.

Depends on your sensitivity. We do use nuts in our kitchen, so we can’t guarantee against cross contamination, although we do our best. We do offer doughnuts without nuts. If you are concerned, you can contact us to discuss options.

Our regular and vegan dough does not contain soy. All of our gluten friendly doughnuts contain soy. Some of the toppings may contain soy or derivatives of soy, like Oreos or our house made tofu bakon. If you have a question about a certain doughnut flavour, please ask us, we are happy to advise of the ingredients for each doughnut. We have ingredient lists at both shops, or we can answer your ingredient questions via email.

Unfortunately we do not make gender reveal doughnuts. As a 2SLGBTQ+ (two spirit, lesbian, gay, bisexual, transgender, transsexual, queer, questioning, intersex, asexual, ally, pansexual) owned and operated business, we believe participating in gender stereotypes such as blue for a boy and pink for a girl can be problematic for the child’s confidence and personal growth. We also employ a wide variety of 2SLGBTQ+ folx and we want to be sensitive to their personal experiences and make sure they are comfortable and supported in their work environment. Gender reveal events can isolate and hurt folx that don’t conform to stereotypical gender roles, as such we don’t feel comfortable participating in such events.

Unfortunately we do not.

Although we appreciate vegans and the practicality of a plant based diet, we believe many of our doughnuts are their most delicious with some delicious local organic eggs and butter (and sometimes bacon).

We make our menu for the week on Sunday and post it on the shop page but we reserve the right to make changes during the week due to unforeseen circumstances.

We generally try to have all of our flavours at least once a week. We change our menu daily because we have so many flavours and think variety is the spice of life!

Unfortunately at this time our Broadway space is not accessible. The building we are in is undergoing renovations and we don’t have access to the elevator. In 2023 we do plan to renovate our space and make it more accessible.

Probably! Because we make all the fillings and glazes in house, and have so many of them, we can’t guarantee we’ll have every flavour available on hand when you’d like them. But with enough notice (at least a week), we should be able to accommodate most requests).

If we don’t have a flavour planned for the day you’d like it, it’s likely we can make you some just for yourself. Just email wpgdoughnuts@gmail.com to discuss.

We are unable to make seasonal flavours out of season (blood orange, strawberry cheesecake, Ferrero Rocher, Birthday Cake Cheesecake, etc.)

We believe variety is the spice of life! And we don’t want to be limited by a few flavours for a few months. Our flavours change daily, but we generally plan to have all our flavours at least once a week.

You betcha! We ask for at least a month notice, but can accommodate large orders. Just email info@ohdoughnuts.com to discuss.

We hand make the dough, fillings and glazes, and we make our best guess for how many doughnuts people will want to enjoy in a day. It is our ultimate goal to sell out at a reasonable time, so we minimize waste. It is difficult for us to just make more doughnuts if we know we are going to sell out because our process takes about 6 hours from dough making, frying to filling and glazing. National chain doughnut shops never run out because their doughnuts come in to Winnipeg frozen, so they always have some on hand. Our doughnuts are never frozen.

Unfortunately some days we just can’t keep up with the demand in our shop and on Skip the Dishes. To lighten our load, we go offline on Skip when we are very busy and/or when we are low on doughnuts. To avoid disappointment, we recommend placing your order a day or two in advance if you know you’re going to order (or come down to the shop and say hi and pick up some doughnuts.)

Skip the Dishes determines their delivery range, we hear it’s 17 minutes from the shop location. If you’d like them to expand this range (I mean, why haven’t they?!?!?), please consider contacting them! We do have our own city-wide delivery service available on our website shop page. Slots are limited per day and the delivery fee varies depending on the address. We are only able to accept website delivery orders for addresses within the City of Winnipeg. We may be able to deliver outside the perimeter but please email wpgdoughnuts@gmail.com to discuss.

Because we only make a certain amount of doughnuts a day, we do run out of popular flavours. Unlike a restaurant that makes each order as it comes in, we already have the doughnuts made and cannot make more based on requests. This is why our Skip the Dishes page mentions we will do our best, but all flavour requests cannot be guaranteed. Sorry!

CrOHnuts take 2 days to make, and make our frying oil all buttery. To minimize oil waste and maximize our limited staff hours, we have decided to make CrOHnuts Thursday-Saturday. For this reason, CrOHnuts are also the last doughnut fried each day, so they often are ready after we open. Saturday’s see them ready after 10am.

Because we make everything, including the doughnuts fresh and without preservatives, we do not recommend you pick up doughnuts a day before you intend to enjoy them. Because they are fried, they do lose their soft fluffy tasty texture the next day, which is different than a cookie or a cake. This is why we don’t sell day olds.

At this time we are not donating to wedding socials. Causes close to our hearts include LGBT*, animal rights/welfare, and environmental initiatives. We decide in the first few months of the year where our support will land, so please get your requests in early. Thanks for thinking of Oh Doughnuts to support your cause!

We do not make these types of doughnuts, and do not plan to in the future.